Standard tours and experiences
- Cancellation at least 48 hours before the confirmed start time: refund of the refundable amount paid.
- Cancellation between 24 and 48 hours before the start time: up to 50% of the refundable amount paid.
- Cancellation less than 24 hours before the start time or failure to attend: normally non-refundable.
Non-refundable costs
Prepaid entrance tickets, venue reservations, boat tickets, vehicle commitments or other third-party costs may be non-refundable once purchased. These costs will be identified before payment whenever they apply.
Private and custom services
Private cars, custom itineraries, personal shopping and other specially arranged services may have different supplier deadlines. The applicable conditions will be stated in your written confirmation before payment.
Rescheduling
Contact us as early as possible if your plans change. We will try to move the reservation to another available date or time, but a change cannot be guaranteed and supplier costs may apply.
Weather, closures and operator cancellation
If we must cancel a service and cannot provide a suitable alternative, the refundable amount paid for that service will be returned. Normal rain or seasonal weather does not automatically cancel an experience when it can safely proceed.
How to cancel
Send your name, booking date and experience by email or WhatsApp. The cancellation time is the time at which we receive your message.